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Commercial Roofing Service Manager

  • Spartanburg, SC

Point One

Responsibilities of the Roofing Service Manager include:

  • Hire, train, and retain service technician personnel as required to meet Company backlog and service requirements
  • Train field service personnel to perform work safely with a high degree of quality and customer satisfaction
  • Schedule service crews for projects based upon customer needs and service crew capabilities
  • Meet with customer contacts to ensure that all service personnel are performing work according to customer requirements and objectives
  • Meet with service crew personnel at project sites to review project specifications, requirements and ensure customer satisfaction
  • Generate estimates for service repair, refurbishment, and safety equipment installations
  • Generate purchase orders for materials and equipment for service projects requiring specific materials and equipment
  • Manage the budgets of service projects including labor, materials, equipment, and subcontractors
  • Work in tandem with the Service Administrator to manage the overall Service Department goals and budget
  • Generate and deliver reports as required
  • Attend and report at the Daily Production meeting with the other Roofing operations team members
  • Work closely with the Service Account Manager to develop and follow up on leads and generate new customers
  • Deliver production project close-out packages, including roof system warranties, to introduce the service team tocustomers

Skills/Qualifications of the Roofing Service Manager include:

  • Minimum three (3) years’ experience in commercial roofing service capacity, preferably as a Service Manager
  • Experience and knowledge of all single-ply, modified bitumen, BUR, metal roof systems
  • Excellent written & oral communication, including listening
  • Proficiency in MS Office, specifically Excel, Word, Outlook, and Adobe Acrobat
  • Ability to be a team player and work in a fast-paced team environment
  • Excellent time management and organizational skills with the ability to meet tight deadlines
  • Ability to adapt to change and unforeseen issues, while maintaining professionalism

  • Max. file size: 300 MB.

Let's get started!

Hannah Bricco

Senior Account Executive
Roofing/Commercial Construction

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