Commercial Roofing Service Manager – Remote
Point One
Commercial Roofing Service Manager – Work from the comfort of your home!
Competitive base salary and bonus – Immediate hire!
-no weekends
-no travel
-Must have experience being out in the field
-Small Contract Jobs
| Job Duties | |||
| Schedule Field Partners and In-house technicians in an efficient manner that meets established response times. | |||
| Provide clear and concise directions on all work orders. | |||
| Ensure emergency requests are addressed in order to meet SLA requirements. | |||
| Ensure all service requests are responded to within the region in a timely manner. | |||
| Coordinate as needed with Contract PM, Service Superintendent, and Regional Service Leader. | |||
| Monitor ETAs and supply timeframe to clients. | |||
| Work with procurement to ensure delivery of equipment or materials are available to complete work orders. | |||
| NTE requested at time of service. | |||
| Monitor costs and labor incurred for each service ticket to ensure GPM is met for department. | |||
| Assist with or escalate questionable workmanship on dispatch approvals for region. | |||
| See that all service tickets are closed in a timely manner and data maintained in department software. | |||
| Work with estimating team for unit pricing bids (qwik bids). | |||
| Review and approve Field Partner invoices with support of regional team after reviewing photo’s of work performed. | |||
| Review work order and prepare necessary information for approval by Regional Service Leader and processing by Service Invoice Coordinator. | |||
| Manage small contract jobs from beginning to end of project. | |||
| Split invoices where needed to bill multiple parties. | |||
| Warranty repair management and notification to Operations Management team. | |||
| Assist in resolving claims issues. | |||
| Working with Customer Service Coordinator to resolve customer disputes. | |||
| Support collections team in resolving client disputes. | |||
| Complete StarCare records. | |||
| Ad hoc responsibilities as needed. | |||
| Exudes honesty, transparency, quality, safety, and customer service. | |||
| Skills and Qualifications | |||
| 5+ years’ experience in commercial roofing. | |||
| Understanding of commercial roofing systems and repair techniques in order to problem solving and resolve issues. | |||
| Strong computer and communication skills. | |||
| Strong organizational skills and multi-task abilities. | |||
| Ability to lead and motivate team members. | |||