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Regional Service Leader – Commercial Roofing

  • Tampa, FL

Point One

Regional Service Leader – Commercial Roofing
Tampa, FL – Competitive pay & bonus! – full benefits

Job Duties
Provides leadership and direction for the Regional Service Team for Maintenance, Inspections, Leak Repair, and Service Contract Scope
Responsible for staffing, onboarding, evaluation, and training initiatives for Regional Service Team.
Manages and coaches Regional Service Team.
Establishes and oversees Regional Service Team’s budget P&L.
Provides revenue forecasting and revenue achievement plans to meet regional goals.
Provides leadership to Regional Service Team in maintaining budget control, schedule, work order management, client satisfaction, as well as company culture.
Provides support to Sales & Estimating to ensure Service offerings are achievable, profitable, and scoped properly to all regional customers.
Partners with Sales & Estimating attain or surpass regional revenue growth initiatives.
Traveling as required with all teams for client interaction, sales delivery, project oversite, or dispute resolution as required.
Guaranteeing regional customer growth and retention.
Responsible for employees’ KPIs for Regional Service Team’s alignment with company goals and to ensure operating procedures are met.
Strategically plans regional fleet, tools, equipment, and material needs.
Ensures safety, compliance, and risk management guidelines are met or exceeded.
Partners with Accounting, Business Services Leader, & Director of Service to oversee all regional costing, invoicing, collections, revenue forecasting and budget control.
Providing weekly reporting to Director of Service on status of region.
Partners with IT for implementation or upgrading software and its outputs.
Timely client dispute resolution that meets or exceeds the customer’s expectations while maintaining department fiscal goals.
Provides leadership, planning, and execution of major weather event response.
Builds effective relationships with customers, subcontractors, suppliers, and trade partners that reflect and support company core values.
Actively participates in industry, client, and community relations to enhance company image.
Solidifying a culture focused on honesty, transparency, quality, safety, and customer service.
Ad hoc responsibilities as needed.

Skills and Qualifications
Bachelor’s degree in Business Administration or related field
5+ years’ experience of successfully leading a large field service organization
P&L responsibilities and strong understanding of service pricing to meet revenue goals
Expertise in contract negotiation
Exceptional problem-solving skills
Ability to effectively communicate to all level of staff and peers
Ability to download data and create Excel Reporting.
Ability to analyze financial reporting and act to improve department efforts
Expertise in roofing codes and manufacturer warranty requirements.

  • Max. file size: 300 MB.

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Hannah Bricco

Senior Account Executive
Roofing/Commercial Construction

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