Controls Service Engineer

Job Location: 
Chicago, IL

Are you a CONTROLS SERVICE ENGINEER looking for your next opportunity in the Greater Chicagoland area? Are you READY TO TRAVEL and have knowledge of food industry standards and packaging equipment?  Can you troubleshoot to component level, edit and program PLC’s, and understand VFD’s, servos and HMI’s??  If so, we have a job that was meant for you! 

This CONTROLS SERVICE ENGINEER role is an excellent opportunity in the Greater Chicagoland area with a very fast growing, food packaging system provider that offers an OUTSTANDING competitive compensation package, 401K, medical and disability insurance, and an excellent benefits package.  If this is for you or someone you know, please forward a current resume to: sfregien@pointonerecruiting.com

 

DUTIES:
This person is responsible for exceeding expectations in response times, first time fixes and customer satisfaction services with an intensive travel requirement. You will also be expected to help develop new after-market opportunities and relationships with local OEM partners, distributors and end customers.  The SE will maintain an exceptional appearance and attitude, show resilience and composure under pressure, as well as a focus on a continuous improvement on their technical ability, timely delivery of service and adherence to policies.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Familiarize oneself with all client machinery and new technology and participate and contribute to design improvements and betterments.

Assist in the start-up and development of the client Technical Service Department.

Conduct final assurance procedure on all sold and demo machines at the client production facilities and ensure they meet sales specifications prior to shipment.

Participate in and conduct customer factory acceptance tests.

Review and prepare customer user manuals, parts lists, and engineering documentation for accuracy and comprehension prior to machine shipment.

Maintain parts inventory, requisitioning additional parts required to perform normal duties.

Install, service, repair, and maintain client machines and systems of various models, including third party rands sold and supplied by client. 

Troubleshoot, identify root causes, and solve operational issues associated with Point Five machinery and third party machinery supplied by client at customer locations.

Train appropriate personnel in the field and in-house on proper setup, operation, maintenance and repair of client equipment.

Perform extensive mechanical and electrical modifications including PLC program modifications and servo drive reconfigurations as directed by client Engineering Groups.

Submit written reports on machine and system installations, warranty repairs, overall performance levels, problems, and product improvement or enhancement opportunities to client personnel on a timely basis.  Submit clear and measurable statements on machine performance, and clear punch lists of open issues.

Communicate daily with office to ensure that the Operations Coordinator and client Management is aware of delays, expected completion of job, and other problems or issues that arise.  Escalate issues or concerns to Manager or others as necessary.

Interface with client sales group and other internal client personnel in a professional and productive manner.

At all times represent client with highest levels of professionalism and integrity while interfacing with customers, distributors, and suppliers.

Build strong customer relationships to help achieve the highest levels of customer satisfaction.

Treat each customer interaction as an opportunity to promote and sell client After Market parts, retrofits, and services.  Generate additional client revenue through sales of After Market goods and services.

Submit accurate and timely expense and time reports.  All time and expense reports must be submitted no later than seven days past the end of the week currently being reported, or the end of the month, whichever comes first.  Expenses submitted more than thirty days past the receipt date will not be reimbursed.

Travel extensively and efficiently both domestically and internationally as required.  Periodically perform technical support, final assurance, or other assigned duties at client facility.

Exercise safe working practices and procedures at all times.

Other duties may be assigned. 

Responsible for maintaining your own set of tools.  Computer and cell phone resources will be supplied by client but it will be the responsibility of the Field Service Technician to take care of the equipment and to maintain it in good working order.

 

REQUIREMENTS

Position requires extensive travel, including some weekends, and possible after hours phone support.  Position requires periodic assignments at client’s or supplier’s facilities as required. Individual must be at least 21 years of age, with an excellent credit rating and driving record, a valid driver's license, a reliable vehicle and a U.S. passport.

 

EDUCATION and/or EXPERIENCE

Minimum of high school diploma and ten years experience repairing and troubleshooting packaging equipment specifically in the food industry.

AAS or BS in Mechtronics, EE, EET, EECS or Industrial Electronics is highly desired. 

Familiarity and experience with the food industry and all relative regulations such as USDA, FDA, HAACP, SQF and any other industry guidelines highly desired.

Experience and ability to travel extensively throughout the week away from home.

Possess component level troubleshooting experience

Experience must include extensive Allen-Bradley PLC, servo, and HMI programming.

General knowledge of electrical circuits required - experience with plc integration a plus.

Computer literate and capable of using MS Office suite and terminal emulation software; capable of learning additional proprietary software programs.  Understands networking/Ethernet communication.

Military experience is desirable.

 

 

SKILLS

Solid knowledge of mechanical, electrical, and pneumatic components and their interaction.

Ability to competently disassemble and reassemble complex mechanisms

Ability to effectively communicate with customers and internal staff both written and oral.

Ability to read, comprehend and interpret complex technical information involving mechanics and electronics. Must be able to interpret schematic and electrical diagrams.

Allen-Bradley Compact Logix programming capabilities are highly desired.

Allen Bradley PanelView HMI programming capabilities are a strong advantage.

Familiarity with servo systems, particularly Allen-Bradley, is a strong advantage.

Ability to go online with PLC’s, troubleshoot issues, as well as download and upload programs

Ability to make minor modifications and edits on PLC programs such as, add rung on PLC:  add timer, open and close contacts, move and add instructions.

Understand Variable Frequency Drives (VFD’s) and set up parameters.

Solid understanding of how servo drives work, particularly Allen-Bradley

Possess soldering techniques and experience with circuit boards and electronic components.

Familiarity and the ability to work with 3D AutoCAD is desirable.

Ability to define problems, establish facts, and draws valid conclusions.

Ability to manage a dynamic service schedule in a manner that results in timely service Point Five’s customers.

Ability to read, write and verbally communicate clearly and timely in English

Familiarity with food industry guidelines and regulations

Spanish fluency is a plus.

 

ATTRIBUTES

Individual must be self-motivated, professional, energetic, resilient, pro-active and self-disciplined in a pressured and intensive work environment.  Ability to learn quickly, work independently, and have a positive attitude is essential.  Solid work history and attendance record required.  Must be dependable, punctual, and be able to meet prearranged schedules.

 

PHYSICAL DEMANDS  

While performing the duties of this job, the employee is often exposed to long periods in refrigerated environments of 40 degrees F or less, which are common in the food industry.  In addition the employee will occasionally be required to stand; walk; reach with hands and arms; and stoop, kneel, crouch, or crawl, carry and drive.  Regularly required to use hands to finder, handle, or feel and talk or hear.  The employee must occasionally lift and/or move up to 100 pounds. 

 

WORK ENVIRONMENT 

While performing the duties of this job, the employee is frequently exposed to moving mechanical parts, fumes or airborne particles, moderate cold and moderate heat with usually moderate noise levels.

Recruiter Name: 
Scott Fregien
Recruiter Phone: 
(262) 886-8000 ext. 221
Category: 
Manufacturing & Engineering

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