Director of Quality Operations

Job Location: 
Kansas City, MO

Are you a degreed Engineer looking for a Quality Engineering leadership opportunity?  Do you have strong background in heavy or industrial equipment? Are you a Six Sigma Black Belt holder?  

 If you would like to grow your career and be part of a successful leader in the industrial equipment industry, then you could be what our client, a leader in their industry, is looking for in their next Director of Quality & Operational Excellence!  This is an excellent newly created opportunity with a very fast growing company that offers a very competitive compensation package, relocation assistance, and an excellent benefits package.  If this is for you or someone you know, please forward a current resume to:


Essential Duties and Responsibilities

The Director of Quality and Operational Excellence will establish, oversee, and manage the Corporate Quality and Continuous Improvement programs at client’s multiple manufacturing sites. S/he will provide leadership to establish and maintain quality levels that meet and exceed customer expectations. The Director of Quality and Operational Excellence will implement and maintain a statistical based quality system, develop and maintain quality systems in compliance with ISO standards, and maintain supplier quality relationships. The Director of Quality and Operational Excellence will drive implementation of client’s Continuous Improvement initiatives and use them to drive overall improvements to the business.


Essential Functions:

Determine overall quality and continuous improvement strategy to align with client’s overall strategic plan.

Build strong quality systems for determining the appropriate infrastructure and resources required to achieve business objectives.

Ensures internal processes and metrics are aligned to create highest product quality and competitive advantage.

Provide leadership and guidance to ensure proper interface of the quality/CI function to manufacturing, engineering, and sales & service.

Design, develop and drive utilization of appropriate lean tools and champion general continuous improvement initiatives to improve overall business performance as measured by productivity, on-time performance and quality trends.

Travels regularly to the manufacturing facilities (initial 60+% travel) to communicate, implement, and observe best practices in a consistent manner.

Develop and implement standard work for all manufacturing operations.

Foster strong relationships with client’s customers and vendors and effectively relates the quality function to the business.

Act as management representative for ISO requirements. Coordinate and maintain a quality system in compliance with ISO.

Implement and maintain the necessary programs to support the Corporate Quality Policy, the Quality System, and the CI initiatives.

Coordinate investigations of internal and external customer quality issues to insure timely closed loop corrective actions and reports as required.

Organize the quality department, approving plans and expenditures necessary to achieve objectives.

Support supplier quality programs; conduct supplier audits as needed to meet objectives.

Drive efforts to reduce COPQ (cost of poor quality). Drive improvements in other key metrics such as warranty and first pass yield FPY.

Partners with the Directors of Manufacturing and Supply Chain to create and direct programs to ensure the quality of the product.

Lead creation and implementation of tactical plans to achieve client's Strategic Vision

Consistently exceed customer expectations for product delivery and quality.

Provide training and leadership and represent a positive and enthusiastic role model to ensure high engagement across the team.

Participate in identifying transaction opportunities and related due diligence, negotiation and post-acquisition integration.

Coach team leaders on leadership development and assists in creating development and training plans.


Additional Responsibilities:

Quality System Management Representative.

Manages special projects as assigned.

Aid other departments, as needed.

Leads Small Group Improvement Activity Teams.

Evaluates opportunities for improvements and launches initiatives for improvement in accordance with Continuous Improvement Program.

Manages capital improvement projects.

Responsible for permitting and vendor coordination.




Bachelor’s Degree in Engineering or a related technical field. 

Lean Six Sigma Master (LSSM) or Six Sigma Blackbelt - Required


Master’s Degree in Engineering



Minimum ten years of quality management experience, which includes experience in Quality Systems.

Experience with quality assurance (QA) administration, QA engineering, QA audit.

Inspection and test experience within manufacturing, which includes work with production, accounting, information systems, materials, planning, human resources, engineering and purchasing.

Previous experience implementing standard work and lean manufacturing principles and techniques.

Original equipment manufacturer (OEM) experience is a plus.

Strong leadership and organizational skills - ability to adjust priorities to rapidly changing work environment.

Excellent understanding of the quality process and manufacturing operations.

Demonstrated knowledge and expertise in new product planning and development.

Strong collaborative work ethic and ability to build and maintain effective working relationships with colleagues, customers, and vendors.

Outstanding analytical and problem-solving skills and a high tolerance for ambiguity.

Excellent communication, interpersonal and customer service skills.



Recruiter Name: 
Scott Fregien
Recruiter Phone: 
(262) 886-8000 ext. 221
Manufacturing & Engineering

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