Field Service Technician

Job Location: 
Ames, IA

This position provides onsite technical support for customers including: hardware installation and troubleshooting, software use and device diagnostics, and execution of asset management and repair/outage activities.


Essential Job Functions:

Provide customer consultation, job scoping and field resolution of hardware and technical support issues.

Responsible for support of hardware installation, upgrade, startup, and troubleshooting.

Responsible for final control device diagnostics and support.

Responsible for support of AMS Device Manager software including installation, troubleshooting, and end-user training.

Responsible for providing documentation of problem resolutions for both internal and customer use.

Execute field service contracts.

Execute outage services involving Pressure or Safety Relief Valves

Support the sale of products and services.

Complete assigned tasks such that customer requirements are met or exceeded.

Travel to customer sites for a majority of the time is required as this is a field-based position.

Support the warehouse when appropriate including: shipping, receiving, valve and regulator assembly and repair, special projects, and general maintenance.


Job Requirements:

High School graduate or equivalent.

Must have prior experience with Pressure or Safety Relief Valves

Aptitude for mechanical and electro-mechanical assembly, installation, and calibration

Cooperative approach in working with other company personnel, principals, suppliers, contractors, and customers. 

Ability to organize and set priorities while demonstrating excellent customer service and relationship building skills

Ability to work with computer applications needed to support record keeping, operations, product setup, calibration, test and evaluation.

Ability to travel, including overnight.


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Recruiter Name: 
Jared Smerchek
Recruiter Phone: 
(262) 886-8000 ext. 232
Manufacturing & Engineering

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