Quality Manager

Job Location: 
Kenosha, WI

Summary:  Responsibilities include managing the Quality Laboratory, as well as, its personnel and test equipment, internal nonconformance, vendor rejects, customer complaints and special test requests/data collection.


Specific Responsibilities:

  • Manages QA and QC personnel on a daily basis including work assignments, ensuring compliance with company policies and procedures; provides coaching, guidance and development of direct reports, creating meaningful feedback discussion that support and enhance employee success
  • Monitors the plant Statistical Process Control activities
  • Establishes and implements quality procedures and specifications, testing procedures, and standards for raw materials and for in-process and finished products
  • Audits quality systems and processes, driving process improvements and initiating corrective actions as required
  • Develops relationships across the organization using a hands-on approach to drive a Quality focused culture
  • Develops and lead cross-functional teams to address and resolve quality issues and to improve levels of quality and productivity
  • Develops training for and train employees on quality related practices and system requirements
  • Ensures that quality testing is performed in accordance with documented procedures as required and specified by the production paperwork
  • Conducts research on product defects by using RCA analysis techniques and recommend modifications in product or quality standards where warranted
  • Manages internal nonconformance system by facilitating investigation, disposition, documentation, and communication
  • Manages customer complaint system, inclusive of complaint input, sample management, coordination and tracking of outstanding complaints and complaint close out
  • Coordinates preparation, delivery, and resolution of customer and supplier quality documents (ie. Certificates of Analysis)
  • Manages supplier complaint system through vendor contact, supplying samples, and documenting corrective actions
  • Manages calibrations system for laboratory, maintenance, and production measuring devices
  • Responsible for administration of ISO Quality Management System
  • Maintains the plans Document Control System
  • Partners with manager of continuous improvement and production manager to drive lean manufacturing techniques and quality performance
  • Participates in all safety training and exhibits safe behavior at all times



  • Bachelor’s degree BS or equivalent technical experience.
  • 10 years of experience leading a quality department in a manufacturing setting.
  • Working knowledge and/or certification in Lean and 6 Sigma quality tools and statistical methodologies.
  • Working knowledge of Microsoft Office, inclusive of Word, Excel and Power Point.
  • Knowledge of SAP manufacturing software.
  • ASQ certification, such as Manager of Quality, Quality Auditor or Quality Engineer


Recruiter Name: 
Jared Smerchek
Recruiter Phone: 
(262) 886-8000 ext. 232
Manufacturing & Engineering

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