Quality Manager

Job Location: 
Pleasant Prairie, WI

Responsibilities include managing the Quality Laboratory, as well as, its personnel and test equipment, internal nonconformance, vendor rejects, customer complaints and special test requests/data collection.


Specific Responsibilities:

Manages QA and QC personnel on a daily basis including work assignments, ensuring compliance with company policies and procedures; provides coaching, guidance and development of direct reports, creating meaningful feedback discussion that support and enhance employee success
Monitors the plant Statistical Process Control activities
Establishes and implements quality procedures and specifications, testing procedures, and standards for raw materials and for in-process and finished products
Audits quality systems and processes, driving process improvements and initiating corrective actions as required
Develops relationships across the organization using a hands-on approach to drive a Quality focused culture
Develops and lead cross-functional teams to address and resolve quality issues and to improve levels of quality and productivity
Develops training for and train employees on quality related practices and system requirements
Ensures that quality testing is performed in accordance with documented procedures as required and specified by the production paperwork
Conducts research on product defects by using RCA analysis techniques and recommend modifications in product or quality standards where warranted
Manages internal nonconformance system by facilitating investigation, disposition, documentation, and communication
Manages customer complaint system, inclusive of complaint input, sample management, coordination and tracking of outstanding complaints and complaint close out
Coordinates preparation, delivery, and resolution of customer and supplier quality documents (ie. Certificates of Analysis)
Manages supplier complaint system through vendor contact, supplying samples, and documenting corrective actions
Manages calibrations system for laboratory, maintenance, and production measuring devices
Responsible for administration of ISO Quality Management System
Maintains the plans Document Control System
Partners with manager of continuous improvement and production manager to drive lean manufacturing techniques and quality performance
Participates in all safety training and exhibits safe behavior at all times



Bachelor’s degree
5-10 years of experience leading a quality department in a manufacturing setting.
Prior Printing or Packaging industry experience preferred
Working knowledge and/or certification in Lean and 6 Sigma quality tools and statistical methodologies.
Working knowledge of Microsoft Office, inclusive of Word, Excel and Power Point.
Knowledge of SAP manufacturing software.

Recruiter Name: 
Jared Smerchek
Recruiter Phone: 
(262) 886-8000 ext. 232
Manufacturing & Engineering

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