Technical Services Manager

Job Location: 
Jefferson City, TN

The Technical Services Manager assures all mechanical and electrical plant equipment is maintained and is in good operating condition to minimize downtime, optimize production, and facilitate smooth on-schedule quality production. The Technical Services Manager acts as the plant liaison between Operations, Automation Groups, Maintenance and Engineering to continuously improve manufacturing capacity, quality and efficiency. This position implements preventative maintenance programs, meets maintenance cost and up-time goals, pre-qualifying contractors and administrative contracts for equipment installation and maintenance.



Oversight of internal and External/Contract maintenance personnel; Balancing AOP commitments & metrics to deliver world class safety and uptime

Embrace & leverage technology to improve safety, throughput and reliability using automation, digital measuring, information transfer, robotics, software and sensing systems to support Northumberland safety, growth & quality initiatives.

Effectively team with Operations, Engineering, ATS & Project Management to elevate overall facility performance – a key role in site leadership.

Technical ownership of industrial IT and automation systems

Drives a corporate culture that focuses on facts, tangible results and behaviors

Establish and monitor plant-wide preventive maintenance program

Accomplishes results by communicating expectations; planning, monitoring, and appraising job results; coaching; initiating, coordinating, and enforcing systems, policies, and procedures

Directs physical building repair and maintenance including paving and grounds

Achieves financial objectives by establishing objectives; developing budgets; controlling costs, maximizing use of available assets

Ensures ATS & machine center critical spares inventory is accurate and adequate to meet uptime expectations

Ensures efficient equipment operation/availability to meet equipment up-time OEE goals, and downtime goals for plant as established in AOP

Prioritizes jobs in order to meet production requirements and other department needs

Partners with Engineering, Project Management & Quality to execute installation of commissioning of capital equipment

Keeps abreast of emerging technology and industry practices

Manages facility TPM Program with visual tracking of all PM/TPM activity

Work with Safety on all LOTO / SOP updates

Must be able to manage critical equipment spare parts inventory tracking

Manage forklift battery overall maintenance

Responsible for critical facility support equipment (boilers, heaters, air compressors, vehicles, etc.)

Work with ATS on all specialized equipment testing and follow-up (vibration analysis, IR Thermo, air leaks, etc.)

Responsible to recommend plant security initiatives

Direct reports include building and grounds personnel, PLC staff and ATS site leader


Behaviors and traits for success

Communicates and facilitates meetings effectively

Behaves continuously and consistently with desired Masonite Blueprint values

Proceeds with bias toward action that delivers results

Identifies and resolves issues skillfully and in a timely manner



Must be self-motivated with the ability to work independently and in a team environment, Matrix experience desired

Excellent organizational skills, leadership qualities, computer literacy, and ability to supervise are essential for the candidate to perform successfully in this position

Competent in the use of Microsoft Word, Excel, PowerPoint, Access & MS Project

Works with integrity and respect displaying a high degree of tact and diplomacy

Must be familiar with various measuring devices and analyzing information

Good understanding of HR and Financial acumen is highly desired

Exceptional communication skills, both written and verbal

Ability to create and drive change and effectively communicate throughout the organization, process driven with bias toward visual systems

Demonstrated ability to lead cross-functional teams

Hands-on ability and willingness to troubleshoot and perform mechanics work

Electrical background and PLC experience preferred (Allen-Bradley, Beckhoff experience highly desired)

Must have a demonstrated working knowledge of electrical, mechanical, and controls aspect of factory automation systems and the integration of devices used

Formal training in PLC or PC controller programming (Rockwell Automation PLC-5, Motion Control, SLC-500, RS-Logix, SCADA)

AutoCAD knowledge strongly desired



Bachelor’s Degree in Engineering or related field

Minimum of 8 years’ experience managing in a manufacturing maintenance department with hourly, supervisory and staff direct reports

Strong experience with and deep understanding of PLCs

Experience with interfacing to relational databases, information management and reporting applications

Must have a certification as a Six Sigma Lean Green Belt or ability to attain within 12 months

Kaizen and 5-S experience highly desired

Experience with maintenance management software including inventory, work-order system, and MRO

Recruiter Name: 
Steve Torosian
Recruiter Phone: 
(262) 886-8000 ext. 230
Manufacturing & Engineering

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